Shipping Policy

We proudly ship to customers worldwide.

Order Processing Time

All orders are processed within 1 business day after payment confirmation.

Orders are processed Monday through Saturday, excluding holidays.

Please note: Orders are not shipped the same day they are placed.

For example, orders placed on Monday will ship on Tuesday.

Estimated Delivery Time

United States:

6–10 business days after shipment.

International orders:

Delivery times may vary depending on destination and customs processing.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1–2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided. However, it is up to the delivery courier to determine whether the package can be safely left at the delivery location.

If the courier deems it unsafe, they may hold the package at a local post office, pickup location, or reschedule delivery.

Our recommendation is to provide a shipping address where you know you or someone else will be available to accept the package, such as a work address or the address of a trusted friend or family member.

Once your order ships, you will receive a shipping confirmation email with a tracking number within 24–48 hours.

Please allow 1–3 business days for tracking information to become active in the carrier’s system.

In rare cases, tracking updates may be delayed, but your order may still be moving through the carrier network normally.

While we work closely with our carriers to ensure timely delivery, DrinklyPaw is not responsible for delays caused by the shipping carrier, weather conditions, customs inspections, or other circumstances beyond our reasonable control.

Shipping Origin

Our products may ship from our international fulfillment centers and, in some cases, from fulfillment locations within the United States depending on inventory availability.

Estimated delivery times shown at checkout reflect the expected shipping method and fulfillment route for your order.

Tracking details will be sent as soon as your package is dispatched.

Wrong Address Delivery

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided:

• Order processing may be delayed by 1–2 business days

• Address changes are not guaranteed once the order has been processed

• If a package is returned to us due to an incorrect address, we may offer:

  • Reshipment to the correct address, or

  • A refund once the item is successfully returned to our fulfillment center

If you need to change your shipping address, please contact us at support@drinklypaw.com as soon as possible after placing your order.

We will do our best to make the change. However, we cannot guarantee that an address can be updated after an order has entered processing or fulfillment.

If it is too late for our team to make changes to your order, we may need to wait to determine whether the package is returned to our fulfillment center.

If the package is successfully returned, we may then arrange shipment to the correct address or provide a refund where appropriate.

Refunds

Customers are responsible for return shipping costs unless otherwise stated.

Please refer to our Refund Policy for full details regarding returns, refunds, subscription orders, and our 365-Day Guarantee.

Need Help?

Have a question or need help? We’re here for you.

Email us at support@drinklypaw.com or contact our support team through the Contact Us page on DrinklyPaw.com.

We typically respond within 24 hours.

Business Information

DrinklyPaw

1603 Capitol Ave
Suite 413G-2487
Cheyenne, WY 82001
United States

Website: DrinklyPaw.com
Email: support@drinklypaw.com
Phone: +1 469-246-2355